EV PAD 5 connected to internet but says i'm offline after factory reset

My EV PAD 5 was acting up giving me an error 708 which didn't allow me to watch anything, so i factory reset it.

However after factory resetting it and logging into the wifi, which did connect, i was unable to actually use the internet.

If i press 6868 on the remote it tells me ''error 1004'', and if i go on google to go to 6868hx, it tells me ''you're offline/not connected to the internet''.

But the thing is, i did connect to the wifi and when i go to settings, the wifi does show up as connected and my wifi works, so what can i do at this moment?

Would appreciate the advice. Thanks!



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